面議(經常性薪資達4萬元或以上) 台北市內湖區 工作經歷不拘 41天前更新
【Team/Position Description】
The TW Customer Care team is dedicated to providing an exceptional experience for our users. We aim not only to resolve users‘ issues and inquiries but also to deliver a wow experience to all LINE users.
【Responsibilities】
1. Analyze customer satisfaction scores (CSAT), inquiries, VOC (Voice of Customer), and more to provide comprehensible regular reports and actionable plans to optimize our operations and services.
2. Conduct data analysis and generate reports to illustrate results and insights, and communicate with various teams to maintain service/product quality.
3. Manage routine operations of the customer care team, including but not limited to handling escalated inquiries, issue reporting, outsourcing management, quality assurance, and chatbot content improvement.
4. Analyze data from different contact channels, including email, chatbot, and chat support, to provide insights and action plans.
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