面議(經常性薪資達4萬元或以上) 台北市信義區 4年工作經驗 12天前更新
• Ensure that solutions comply with global standards.
• Attain sufficient knowledge of the in-house and third-party applications, in order to quickly identify and organize a solution for any related problem.
• Manage or assist with any IT related project as required.
• Escalate problems to vendors and in-house experts when required.
• Ensure open issues are passed to appropriate staff at the end of each shift.
• Provide regular status reports to management.
• Ensure documentation is kept up-to-date and accurate.
• Ensure that all helpdesk calls and service requests are logged, processed, and monitored according to company procedures and within SLA.
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