面議(經常性薪資達4萬元或以上) 新北市林口區 5年工作經驗 4天前更新
1. Performs analysis, troubleshooting and resolves first-level support of hardware and software issues involving personal computer hardware, operating systems or basic software integration.
2. Defines severity of support request and escalates to the appropriate second level support staff, as required.
3. Reviews, assesses, maintains and recommends improvements to user computers based upon agreed local management standards.
4. Assesses system performance in terms of availability and reliability.
5. Performs installation and configuration of computer operating systems. Installs standard personal computer software applications and verifies successful operation of the applications.
6. Installs and maintains software in accordance with company and manufacturer software licensing policies and procedures.
7. Answers end-users’ queries regarding software packages.
8. As necessary, provides training on the use of standard software applications, such as Microsoft® Office and other office related software.
9. Assigns, monitors, and maintains user security access privileges for various Bourns systems: VPN, LAN, Internet, SAP and e-mail.
10. Ensures all security software is enabled and configured properly. Escalates any network security issues to Help Desk management for immediate attention.
11. Reviews, assesses, and initiates corrective actions when required to local network structure to ensure continued maximum network uptime.
12. Monitors software backup of critical data and takes necessary corrective action in event of backup failure.
13. Performs repairs and upgrades of PC hardware, software and peripherals and coordinates outside vendor warranty repairs when needed.
14. Maintain and monitor Windows Server, Backup Server, SQL Server and Exchange Server.
15. Builds strong relationship with end-users by providing helpful support and follow-up to ensure customer satisfaction.
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