年薪1700000~2600000元 台北市信義區 8年工作經驗 今天剛更新
About the Role:
This position is responsible for providing an outstanding workplace experience in the Client‘s offices in Taiwan. The successful candidate understands that the heavy importance of workplace experience and being human-centric is at the core of today‘s facility-related services in the workplace. Individual drive and focus on team management, site operations, service contracts, sourcing, small projects, procurement, and financial decisions are essential while maintaining safe working practices in all aspects of the service delivery.
What this job involves:
[Operational Delivery and Procedures]:
1. Ensure seamless delivery of all operational requirements according to the client‘s scope of work, managing multiple sites across the country with a focus on excellence and customer satisfaction.
2. Spearhead the development and implementation of comprehensive operational procedures and performance measures, aimed at simplifying work methods, enhancing accuracy, ensuring system reliability, and promoting consistency across all operations.
3. Drive and maintain site financial operations, ensuring they consistently meet or exceed targets. Implement robust financial processes and controls and promote compliance with regulations and internal policies.
[Service Performance and Measurement]:
1. Proactively address and resolve users‘ complaints and concerns by providing effective solutions and conducting timely follow-ups.
2. Conduct thorough reviews and spot-checks of suppliers‘ and service providers‘ performance to ensure that contractual obligations are consistently met and delivered.
3. Develop and implement comprehensive service tasks, procedures, and policies, while also closely monitoring and measuring performance.
4. Ensure the achievement or surpassing of SLA/KPI scores, while also maintaining updated information on the Client‘s Property Services SharePoint platform.
5. Maintain an efficient Work Order system for addressing and rectifying any defective items or services, ensuring timely resolution and consistently high standards of quality.
[Initiative and Project Management]:
1. Collaborate with various stakeholders to support regional initiatives, including user experience programs, JLL system roll-outs, regional training programs/workshops, and other relevant initiatives. Drive the successful implementation and ensure consistent execution across the region.
2. Take the lead in driving client-specific initiatives, such as technology roll-outs, benchmarking exercises, and the identification of best practices.
3. Provide support during critical out-of-hours issues and actively participate as a key team member in emergency response situations.
4. Effectively coordinate churn work and minor project works that are requested by users, ensuring seamless execution and minimal impact on operations.
[Change Control and Vendor Management]:
1. Drive the implementation and management of the change control process to effectively track and monitor changes.
2. Take ownership of the vendor contract database, meticulously updating and maintaining it to ensure accurate and current information is readily accessible.
3. Oversee the vendor procurement processes, ensuring the efficient and timely execution of contracts through effective negotiation and preparation of tender documentation and contracts in alignment with established guidelines.
[Reporting and Presentations]:
1. Generate comprehensive reports and deliver impactful presentations in accordance with service delivery requirements and overall account management objectives.
2. Adhere to established escalation channels to report building incidents, providing prompt and effective measures and solutions to minimize impact and ensure swift resolution.
[Compliance and Risk Management]:
1. Maintain a strong focus on compliance with both JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
展開 員工聚餐員工國內、外進修補助誤餐費員工退休規劃(包括退休金及退休後之福利等)勞保