年薪600000~2400000元 台中市大雅區 工作經歷不拘 4天前更新
Preferably 3 years or more relevant experience in the pharmaceutical, medical devices or diagnostics industry.
【Education】
Technical degree in electro-mechanics, Electronics or Bachelor background or equivalent by experience.
【Field Service Engineer US】
The Field Service Engineer USA provides technical support to internal and external users of SURGLASSES products.
【Accountabilities】
Support tasks:
• Provide 1st line written or verbal support directly to customers and to the Technical Services team, including follow-up and resolution;
• Hardware, software and connectivity troubleshooting and repair of instruments and consoles at the module level on-site and in the SURGLASSES US repair depot;
• Support the Technical Services team with installations as required;
• Monitor preventative maintenance dates and execute in a timely manner;
• Monitor on-line all connected devices and identify service related metrics;
• Maintain and suggest monitoring improvements to be implemented by the software application team;
• Perform hardware and software upgrades at customer sites as needed;
• Set-up and instruct service training sessions for internal team members;
• Be the go-to-expert for all hardware related questions.
Administration tasks:
• Service request registration and reporting of performed actions in service database;
• Along with Customer Support, register and forward inquiries and complaints to the global office for QA complaint handling.
General tasks:
• Assist in maintaining the repair depot.
Profile requirements
• Technical degree in electro-mechanics, Electronics or Bachelor background or equivalent by experience;
• Preferably 3 years or more relevant experience in the pharmaceutical, medical devices or diagnostics industry;
• Good instrument troubleshooting abilities;
• Self starter and able to work autonomously once manager sets priorities;
• Service-driven with strong customer support mindset;
• Well developed communication skills;
• Flexible mindset and thrives in a fast paced environment;
• Team player;
• Able to travel to customer sites in the US (up to 80％ of time);
• Basic knowledge of computer networking;
• Legislation and regulation:
o Familiar with ISO 13485 and FDA 510(k)
• Planning & organization - Time & priority management: plans activities effectively with respect for priorities and deadlines;
• Adapting to change - accepts and implements change and adapts, even in difficult situations;
• Resilience - Continues to perform effectively under time pressure and in the face of disappointment, adversity and opposition;
• Analytical thinking - Gathers information from varied sources, analyzes data in a critical way using common sense and logical thinking;
• Communicates with persuasion - presents, explains and defends a complex message in a clear and concise way and persuades different stakeholders;
• PC skills: MS Office including Windows;
• Languages: Fluent in English is a requirement.
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